What patients say
Assessed properly, then treated
I’ve spent years booking random facials and buying products without really knowing what my skin actually needed. This was completely different. They properly assessed my skin first, explained what was causing the issues I was seeing, and only then decided what treatment to do. I left understanding my skin better than I ever have before, with a clear idea of what to do next.
Sophie M.
Phase One: Reset
I’ll admit I hesitated at the price because I was comparing it to a normal facial. Once I’d been, I realised that’s not really what this is. I had a full consultation, a treatment chosen specifically for my skin, product recommendations and an actual plan going forward. Nothing felt rushed or generic. For what’s included, it was absolutely worth it.
Rebecca T.
Phase One: Reset
What I loved most was that I never felt like I was being sold to. There wasn’t a menu put in front of me or pressure to choose the most expensive treatment. They looked at my skin, asked loads of questions and explained what would actually benefit me and why. It felt much more professional and considered than anywhere else I’ve been.
Charlotte H.
Phase One: Reset
I originally went in wanting one particular treatment because I’d seen it online. After my consultation, they actually recommended something different based on what was happening with my skin. I’m so glad they did. For the first time I feel like I’m dealing with the reason my skin keeps behaving the way it does instead of constantly trying another quick fix.
Emma R.
Phase One: Reset
The biggest difference for me is that there’s a plan. Normally I’d have a facial, my skin would look nice for a few days and then I’d be wondering what to book next. Here, they explained where my skin is now, what we need to work on first and how we can progress it over time. I came away feeling really looked after and confident that there’s a reason behind everything they recommend.
Laura J.
Phase One: Reset
Our Billericay, near the station
In the treatment room
Consultation first, always
What the £180 buys
Four things, and the order matters
Phase One: Reset is the first stage of the Skin Series. One 90-minute appointment, and the consultation always comes first.
One of our Professionals looks first
A full consultation in person. We ask what you've tried and what you'd like to change. Nothing is recommended from a photo or a form.
One treatment, chosen for you
Selected after your consultation and carried out on the same visit.
Clear direction on what comes next
You leave knowing what would suit your skin next, and in what order.
A product selection to take home
A personalised sample bag, matched to what your skin needs.
Thirty years of doing the work
Emalene Grove · Founder
YOU. was founded by Emalene Grove, who has run her own skin clinic in the UK for thirty years, with a second clinic now in Portugal. The method used here was built over those years: cause, not symptom; programme, not treatment.
- Thirty years in practice
- Clinics in Billericay and Portugal
- Five-star resort spa builds
The price, in plain terms
Nothing left to work out on the day
Common questions
Answered plainly
What am I paying £180 for?
Four things, not one. A full consultation with one of our Professionals, one treatment selected following that consultation, clear direction on what your skin needs next, and a personalised product selection with a sample bag. The appointment runs 90 minutes, one to one. If you are holding this next to the price of a single facial, that is the wrong comparison: a facial is one of the four things. The £180 is the total, and the £50 deposit you pay when booking comes off it, leaving £130 on the day.
Is there a deposit, and what if I need to reschedule?
Phase One: Reset is £180 in total. A £50 deposit secures your appointment when you book and comes off the £180, so £130 is payable on the day, in clinic. It secures a Professional's time, which is the only reason it is asked for. Your deposit moves with you if you reschedule with at least a day's notice.
Where is the clinic, and what are the opening hours?
We are at 2 Station Court, Radford Way, Billericay, Essex, CM12 0DZ, a 5 minute walk from the town centre and near Billericay train station, with parking at the back of the building. We are open Tuesday 9am to 8pm, Wednesday 9am to 6pm, Thursday 9am to 8pm, Friday 9am to 5pm, Saturday 9am to 5pm, and closed Sunday and Monday.
I do not know what my skin needs. Is that a problem?
It is the reason to come in, not a reason to wait. You do not need to know what your skin needs. That is our job, and it is what the first part of the appointment is for. We look at your skin, understand what you want to change, and explain what would suit you and what would not. Suitability is decided in person, never promised beforehand.
Is this another one-off treatment?
No. It is the first stage of the Skin Series, which runs Reset, Prevention, Regeneration, Longevity. Reset is where the looking happens, and it is both a consultation and a treatment inside one 90 minute appointment. You leave with direction on what your skin needs next, so the rest is yours to decide in your own time. If further treatment is right for you, we explain the options and pricing clearly, with no pressure to decide on the day.
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Begin the Skin Series
It starts with Phase One: Reset. One 90 minute appointment in Billericay, £180 in total: a full consultation with one of our Professionals, one treatment chosen for your skin on the day, clear direction on what comes next, and a personalised product selection to take home. A £50 deposit secures your time and comes off the £180.
Get my guideYour time is held as soon as the £50 deposit is paid